Shop FAQs

  • Each product listing includes information about production times, shipping costs, and estimated delivery. Please refer to the individual product description for the most up-to-date details before placing your order.

  • Not necessarily! Some products are fulfilled through different printing partners, so items purchased together may be shipped separately and could arrive at different times.

  • Currently, all products available through Universe of Lala, including Cosmic Pals Mail Club goodies, calendars, art prints, decorative pillows, and blankets, are available to customers within the United States only.

  • Because most of my products are made to order, I generally cannot accept returns or exchanges for reasons such as changing your mind, ordering the wrong size, or selecting the wrong color.

    Please double-check product descriptions, dimensions, and details before placing your order.

  • Oh no! That's definitely not how your order should arrive. If your item arrives damaged, defective, or incorrect, please contact me within 30 days of delivery with your order number and clear photos showing the issue.

    I'll work with my fulfillment partner to look into the problem and help arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.

  • If your order hasn't arrived within the estimated delivery timeframe, please reach out to me contact@universeoflala.com me so I can help look into it. Lost shipment claims must be submitted within the applicable reporting window, generally 30 days from the estimated delivery date.

  • Since most of my products are made to order, changes and cancellations may not always be possible once production has started. Please contact me as soon as possible if you need assistance.

  • Please double-check your shipping information before completing your purchase. Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error, please contact me as soon as possible. I'll do my best to help, but once an order has entered production or shipped, changes may no longer be possible.

    If an order cannot be delivered or is returned due to an incorrectly entered address, I cannot guarantee a replacement or refund. Any additional shipping costs for resending an order may be the customer's responsibility..

Mail Club FAQs

  • The Cosmic Pals Mail Club is a special, one-time mail experience featuring illustrated goodies, stationery, stickers, and other fun surprises!

    Each release is available for a limited ordering window. There are no subscriptions or automatic renewals. You only purchase the releases you're interested in.

  • Mail Club orders are prepared after the ordering window closes and are typically mailed during the first week of the following month.

  • Mail Club packages are sent through USPS using standard stamped mail.

  • No. Mail Club orders are sent through standard stamped mail, so individual tracking information isn't available.

  • If your order hasn't arrived within the estimated delivery timeframe, please Email me at: contact@universeoflala.com

  • Absolutely! If you change your mind, please get in touch with me as soon as possible. Cancellations are accepted as long as your order hasn't been packed or shipped yet. Once your envelope has been packed and prepared for mailing, cancellations are no longer possible.

Universe of Lala FAQs

What do you use to create your illustrations?

I create all of my illustrations digitally using Procreate on my iPad Mini. It's my favorite way to draw, experiment with ideas, and bring all the little things in my imagination onto the screen.

What inspires your artwork?

I'm inspired by all sorts of things, from cute animals and pretty food to celestial themes, nostalgic stationery, and everyday objects. I love taking familiar things and putting my own whimsical spin on them.

Where did the name Universe of Lala come from?

My real name is actually Stephanie, but you can call me Lala! The nickname actually came from my mom, who used to call me lala land.

I always liked the idea of Lala Land, but since it was already such a familiar phrase, I wanted to come up with something a little more personal. So Then I thought, what about Universe of Lala?

The universe I'm referring to is really the one inside my head, which is filled with all the ideas, daydreams, and random things my imagination comes up with.